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El Paso Community College
Library Research Guides

Remote Resources and Live Support for Distance Education: Home

Resources for faculty and students to successfully transition to remote teaching and learning.

About this Guide



This Guide is to support EPCC faculty and students to learn about FREE information resources, software applications, and technical support available through EPCC for distance education. This Guide also provides information for faculty and students on how to access live services such as tutoring, library instruction and writing center help.

Get started with the links below!

El Paso Community College (EPCC) Technical Support highly recommends using EPCC's existing ecosystem of online and desktop software tools and applications (such as Blackboard, Blackboard Collaborate Ultra, Microsoft Office 365 Applications, Adobe Cloud Applications, Sophos protection, etc.). EPCC is aware that there are some fantastic educational technology tools out there, but it takes a tedious vetting process to ensure they have responsible student data handling policies and accessibility. The best option in times of disruption is to stick with the tools which EPCC Information Technology Division (IT), Distance Learning Services (DLSS) and the Technology Resources Center (TRC) have already vetted and subscribe to. Therefore, this LibGuide is not an all inclusive of online tools, but to assist EPCC Faculty  and Students to provide a holistic approach to learning through integrated software applications to help students succeed. In addition, this guide provides guidance and information to receive guidance technical support by EPCC.

EPCC Live Online Support

Get live assistance from

EPCC Staff, Counselors, Librarians and Tutors

Steps to Get Connected:
Visit go to the department’s web page and look for the “Get Connected” link to get live chat assistance during the hours of operation, or click on the links below.

Once you have entered the virtual room, use the tools at the bottom of the screen to communicate.  Unmute microphone, raise your hand or expand the purple bubble on the right to access the chat room, if you are having technical difficulties accessing the room please call the Blackboard Help Desk 1+ (888) 296-0863 open 24/7.

EPCC Information Technology Remote Toolkit

EPCC Information Technology Support / Help Desk

(915) 831-6440 
Monday – Thursday   7:00 a.m.-9:00 p.m.
Fridays  7:00 a.m. - 5:00 p.m.

Saturday 9:00 a.m. - 4:00 p.m.

Blackboard Help Desk

EPCC Blackboard Help Desk

Call 1+ (888) 296-0863 open 24/7

EPCC DLSS staff is also available online via Collaborate Ultra

Monday through Friday 8:00 a.m. to 5:00 p.m.,

 Simply click on the link to join the virtual room, type in your full name, and chat with a staff member.

Please send updated information or corrections to this LibGuide to Lorely Ambriz at 

EPCC Web site || EPCC Libraries Web Site || EPCC Library Catalog
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